ORDERING & DELIVERY
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MOST POPULAR QUESTIONS
Can I use my fashioncheque immediately after ordering it through the webshop?
Your fashioncheque is activated as soon as you receive it and can be used immediately.
Please note: By using the fashioncheque, you waive your right of withdrawal, which means you can no longer return it.
How quickly will I receive my order?
If you have ordered a gift card, your digital voucher will be sent to the email address you provided immediately after payment. If you haven't received your code, please check your spam or junk folder.
I haven't received my order. What should I do?
We're sorry to hear that you haven't received your voucher. Please contact our customer service team, and we'll be happy to help you.
DO YOU HAVE ANY MORE QUESTIONS?
Do you have a question about fashioncheque but can’t find the answer here? Please send your question to our customer service team, and we’ll get back to you as soon as possible.