Customer Service

Want to know more about your order, our gift cards or any of our services? Whatever your question, we are here for you! We have listed the topics for you. Of course, you can also contact us at any time.

How can we help you?

Ordering & receiving

Spending

Returns & Refund period

About the gift card

TOP 5 MOST FREQUENTLY ASKED QUESTIONS

What is fashioncheque?

fashioncheque is a new fashion gift card, loved in Europe, now in the UK that helps your discover contemporary fashion stores, where you can shop directly for example at: Jack & Jones, Rituals and Vera Moda.com. For all affiliated shops and webshops, please visit www.fashioncheque.com/eu-uk-shopfinder

Where can I buy fashioncheque?

fashioncheque is currently available through giftcards.co.uk.

How do I check the balance of my fashioncheque?

Please visit the balance checker on our website. Enter the 19-digit card number and the 6-digit security code on your card to find out what your balance is.

How can I spend my fashioncheque in a shop?

Show the barcode on this voucher to the cashier at checkout. After scanning the barcode, the amount on your digital fashioncheque voucher will be deducted from the total purchase amount. If necessary, you can settle the remaining amount by other payment methods.

How can I spend my fashioncheque in a webshop?

When checking out your shopping basket, choose ‘fashioncheque’ or ‘gift card’ in the payment options. Enter the 19-digit card number and the 6-digit security code (SC) and the amount on your digital fashion cheque will be deducted from the total purchase amount. If necessary, you can settle the balance by other payment methods.

Need extra help? We're here for you!

We are ready to answer your questions. You can contact us via the contact form.